Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications.
This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.
The purpose of this memorandum is to extend to the at-risk afterschool component of the Child and Adult Care Food Program the flexibility to take certain food items offsite.
The purpose of this memorandum is to provide regional offices and state agencies with information that can help them examine and revise client notices of denial and termination to improve SNAP customer service and program access.
This memorandum provides a policy option to states to help soften the impact that reduced SUAs might have on SNAP households in certain state.
Due to the impact on SNAP benefits resulting from continuing fluctuations in energy prices, FNS is modifying the Standard Utility Allowance blanket waiver memorandum of Oct. 14, 2010 to allow certain states to extend fiscal year (FY) 2010 SUA amounts through March 31, 2011.
Due to the impact on SNAP benefits resulting from drastically fluctuating energy prices, FNS is extending the one-time blanket SUA waiver for an additional 3 months to certain states that would otherwise be ineligible for the waiver in FY 2011.
This memorandum provides a second opportunity for state agencies to opt for a blanket waiver of the regulations at S 273.9 (d)(6)(iii)(B) which require state agencies to update SUAs annually.
It has come to FNS's attention that, due to unusual shifts in utility costs, SNAP benefits to needy families may decrease when states make annual SUA adjustments this year - even if the circumstances of those households remain constant.
For over thirty years, SNAP has deducted the cost of telephones in determining a household's eligibility and benefit amounts, either by deducting actual telephone bills or standard telephone allowances.