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Resource | Technical Assistance & Guidance State Systems Office List of Contacts

This is a list of State Systems Office contacts.

10/18/2022
Resource | Policy Memos Implementation of the National Accuracy Clearinghouse Interim Final Rule Memo

This landmark rule establishes requirements for state agencies to use the NAC, an innovative technology-based solution designed to identify and prevent duplicate participation. As a result, this rule takes significant steps to both enhance program integrity by reducing the risk of improper payments and improve customer service by requiring state agencies to take timely action to resolve NAC matches. 

10/05/2022
Resource | Policy Memos Memorandum on Tribal Consultation Requirements

USDA FNS, Tribes, and SNAP state agencies share goals to improve nutrition and health for American Indians/Alaskan Natives (AI/AN) through nutrition assistance and nutrition education.

09/13/2022
Resource | Technical Assistance & Guidance SNAP EBT State Directory

List of state EBT contacts.

06/28/2022
Resource | Technical Assistance Pilot Project for the Procurement of Unprocessed Fruits and Vegetables

The list contains the contact information for each state administering the unprocessed fruit and vegetable pilot, as well as the main USDA contacts.

03/02/2020
Resource | Policy Memos | FNS-GD-2020-0007 Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

02/06/2020
Resource | Policy Memos | FNS-GD-2019-0023 Issues with Application Materials Submission Instructions

On Oct. 6, 2017, we issued a memo regarding SNAP applicants and households who are sending certification materials to the USDA instead of the appropriate SNAP state agency for processing.

03/13/2019
Resource | Policy Memos | FNS-GD-2019-0004 Flexibility for the Administrative Review Cycle Requirement

In school year 2013-14, FNS introduced the unified administrative review and a 3-year review cycle. Since then, FNS has received feedback about the difficulties of the shorter review cycle, both for the state agencies conducting the reviews, and for school food authorities preparing for and responding to reviews.

SP12-2019
02/22/2019
Resource | Fact Sheets Electronic Benefits Transfer (EBT) Fact Sheet for New Retailers

-- How do people use SNAP benefits to buy food in my store?
-- How do I get POS equipment for my store?
-- If I am eligible and choose the state-supplied POS device, when will I get my equipment?
-- Who can I call if I have other questions?

07/16/2018
Resource | Policy Memos | FNS-GD-2017-0065 Revised Non-Merit System Personnel Guidance for Call Centers

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

12/19/2017
Page updated: October 14, 2021