Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers
The purpose of this memorandum is to provide state agencies operating the Special Supplemental Nutrition Program for Women, Infants and Children with information regarding compliance with split tender transactions.
The Healthy, Hunger-Free Kids Act of 2010 includes several provisions related to Electronic Benefit Transfer in the Special Supplemental Nutrition Program for Women, Infants, and Children.
This policy memorandum supplements an FNS instruction on the use of WIC acronym and logo.
This memorandum is to clarify the appropriate actions a processor must take when errors are discovered on monthly performance reports.