FNS Documents & Resources

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

This policy memorandum supplements an FNS instruction on the use of WIC acronym and logo.

This memorandum is to clarify the appropriate actions a processor must take when errors are discovered on monthly performance reports.