Regulatory Basis for Interviews

Initial certification. An eligibility worker must interview a household member at initial certification and must schedule the interview as promptly as possible to ensure eligible households receive an opportunity to participate within 30 days after the application is filed.
7 CFR 273.2(e)

Expedited service. If a household is identified as eligible for expedited service, an eligibility worker must interview a household member in time to meet the 7-day expedited issuance deadline. The interview provides an opportunity to advise the applicant of the timeline for returning any postponed verification so SNAP benefits can continue. 7 CFR 273.2(i)

Recertification. An eligibility worker must interview a member of a household applying for recertification at least once every 12 months, for households certified for 12 months or less. Exception: For elderly and disabled households with certification periods greater than 12 months, an eligibility worker must interview applicants for recertification at the end of the certification period. 7 CFR 273.14(b)(3) and 7 CFR 273.2(e)(1)