Purpose of the Toolkit
The purpose of this toolkit is to be a resource for state SNAP agencies as they seek to improve their interview processes. The toolkit summarizes SNAP interview policy and highlights best practices. It is a resource for state SNAP agencies as you conduct interviews, train staff, and/or look for ways to improve your interview processes.
In general, it provides the following:
- Regulatory basis for SNAP interviews.
- Requirements and best practices for each step in the interview process.
- Options and flexibilities states have in administering interviews, including available waivers.
This toolkit does not provide new or modified policy guidance. It was originally published in March 2023 and was updated in June 2025 to include screening for non-citizen requirements and other updates.
Key Points
- States are required to perform interviews at initial certification and at least once every 12 months thereafter for recertification.
- The interview is critical to ensure clients receive accurate benefits.
- States can use policy and administrative choices to target interviews, create efficiency, and improve customer service.