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Coming out of the pandemic, the need for clear client communications is greater than ever. The session focuses on plain language and human-centered approaches to explain sometimes-complex requirements – and to achieve notices that are easy to read and that clients can use to take action. The presenters share lessons from their work with 20 state agencies and FNS to improve client-centered SNAP communications. Specifically, the session illustrates this work with the FNS’ Consolidated Work Notice and Script, part of the Model Notice Toolkit. Panelists talk about how they have used these principles to reinvent the model notices in their states to explain SNAP E&T effectively and efficiently to their communities.
Presenters:
- Andrea García, Senior Technical Advisor, Westat Insight Policy Research
- Miles Patrie, Senior Technical Advisor, Westat Insight Policy
- Amanda Weaver, Policy Support Specialist. Arizona Department of Economic Security