In order to ensure efficient and effective program delivery, this memorandum clarifies existing statutory, regulatory and policy guidance regarding the documentation required for a QC case file, second party reviews, state quality control requests for policy interpretations, and requirements for federal access to state systems.
SNAP’s QC system uses a tolerance level to set the threshold for determining which errors are included in the national payment error rate calculation. For FY 2017, the tolerance threshold will remain at $38.
The SNAP quality control system measures the accuracy of State eligibility and benefit determinations. In fiscal year (FY) 2012, QC's measurement of errors in cases that were denied, terminated and suspended was renamed from the negative error rate to the case and procedural error rate. The name change was accompanied by a new review process that takes into account customer service aspects of negative actions, such as timeliness and correctness of the notice, in addition to the accuracy of the determination.
The U.S. Department of Agriculture (USDA) provides nutrition assistance to Tribal communities through the Food Distribution Program on Indian Reservations (FDPIR). The last nationally representative study of FDPIR was based on 1989 data. Since that time, there have been many changes in FDPIR affecting eligibility, warehouse operations and distribution, customer service, and improvements in the types and variety of products offered in the food package. This report provides an update of FDPIR participant characteristics and program operations, based on a nationally representative sample of participants and sites.
This memorandum is intended to clarify existing regulatory and policy guidance to ensure awareness of our shared responsibility to preserve the integrity of SNAP's quality control system, based on findings from recent FNS reviews of state quality control operations.
This memorandum is intended to clarify existing regulatory and policy guidance to ensure awareness of our shared responsibility to preserve the integrity of SNAP's quality control system, based on findings from recent FNS reviews of state quality control operations.
National completion rates for SNAP QC reviews have generally declined since peak levels in the 1980s, and State-level completion rates vary widely. This study examines the factors contributing to incomplete reviews of cases and describes best practices associated with high SNAP QC completion rates.