Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications.
The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the child nutrition programs.
This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.
This memorandum provides guidance on the distribution of USDA Foods under TEFAP to children through Kids Cafe, Backpack, or similar programs.
The National Academies of Sciences, Engineering, and Medicine convened an expert committee to review and assess the nutritional status and food and nutritional needs of the WIC-eligible population and provide recommendations based on its review and grounded in the most recently available science. The committee produced three reports as part of this task.