This memorandum notifies state agencies and local program operators of recently updated rules issued by the Federal Communications Commission regarding the calculation of discount rates under the E-Rate program for schools electing the Community Eligibility Provision.
The guide allows you to evaluate NOAAs to see how well they work for clients; and improve them using proven plain language and information design techniques. In addition, the guide contains models for general notices—providing you with some basic language and formatting examples that can be adapted to notices.
The purpose of this memorandum is to provide regional offices and state agencies with information that can help them examine and revise client notices of denial and termination to improve SNAP customer service and program access.