FNS is targeting the areas of program operation listed, for state SNAP Agency Management Evaluations for the upcoming fiscal year. State SNAP agencies are required to conduct MEs for the target areas in the upcoming fiscal year.
Each fiscal year, state SNAP agencies must conduct management evaluations in certain project areas within the state. States must schedule and complete these ME reviews and the areas of program operation targeted for the fiscal year by FNS. However, the COVID-19 public health emergency has disrupted state ME activities.
Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers
FNS is targeting the SNAP Management Evaluations for Fiscal Year 2020.
FNS is targeting the areas of program operation listed in the table below for state SNAP Agency Management Evaluations for the upcoming fiscal year.
On Oct. 6, 2017, we issued a memo regarding SNAP applicants and households who are sending certification materials to the USDA instead of the appropriate SNAP state agency for processing.
In school year 2013-14, FNS introduced the unified administrative review and a 3-year review cycle. Since then, FNS has received feedback about the difficulties of the shorter review cycle, both for the state agencies conducting the reviews, and for school food authorities preparing for and responding to reviews.
The purpose of this memo is to transmit national target areas and procedures for the SNAP Management Evaluations for FY 2019. The FNS National Office, in collaboration with FNS regional offices, has identified three national target areas and eight at-risk program areas where resources should be directed for FY 2019.
Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications.
This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.