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Resource | Policy FY 21 SNAP QC Tolerance Level

SNAP’s QC system uses a tolerance level to set the threshold for determining which errors are included in the national payment error rate calculation. Based on changes in the Thrifty Food Plan, the tolerance threshold will increase to $39 for FY 2021.

SNAP QC PM 20-01
08/27/2020
Resource | Policy Memos | FNS-GD-2020-0160 SNAP Extension of Waiver of QC Face-to-Face Interview Requirement Due to the COVID-19 – Blanket Approval

FNS will allow state agencies to suspend requirements to conduct face-to-face interviews for QC active reviews through Dec. 31, 2020.

08/25/2020
Resource | Policy Memos | FNS-GD-2020-0104 FY 2021 State Management Evaluation Target Areas

FNS is targeting the areas of program operation listed, for state SNAP Agency Management Evaluations for the upcoming fiscal year. State SNAP agencies are required to conduct MEs for the target areas in the upcoming fiscal year.  

06/29/2020
Resource | Policy Memos | FNS-GD-2020-0007 Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

02/06/2020
Resource | Policy FY 20 SNAP QC Tolerance Level and Update to FNS Handbook 310

SNAP’s QC system uses a tolerance level to set the threshold for determining which errors are included in the national payment error rate calculation. For FY 2020, the tolerance threshold will remain at $37.

SNAP QC PM 19-04
08/29/2019
Resource | Policy Memos | FNS-GD-2019-0064 Information from Third Party Payroll Sources

This memorandum clarifies the use of third party payroll sources for SNAP certification policy and quality control purposes. The first two sections of this memorandum apply to certification policy and the section titled Quality Control Considerations provides details on how to treat verification from a third party payroll source for QC reviews.

08/21/2019
Resource | Policy FY 19 SNAP QC Tolerance Level

SNAP’s QC system uses a tolerance level to set the threshold for determining which errors are included in the national payment error rate calculation. For FY 2019, the tolerance threshold will remain at $37.

SNAP QC PM 18-04
08/20/2018
Resource | Policy Memos | FNS-GD-2018-0005 SNAP Quality Control Review Handbook - Clarification of Procedures Regarding the Transmission/Release of Case Finding

This memorandum provides clarification of changes made to Section 1240 - Transmission/Release of Active Case Findings to FNS, Data Checking, and Changing Case Findings and Section 13 70 - Transmission of Negative Case Findings to FNS, Data Checking and Changing Case Findings in the October 2017 edition of the FNS Quality Control Review Handbook 310.

QC Policy Memo 18-02
01/31/2018
Resource | Policy FY 18 SNAP QC Tolerance Level

SNAP’s QC system uses a tolerance level to set the threshold for determining which errors are included in the national payment error rate calculation. For FY 2018, the tolerance threshold will be $37.

SNAP QC PM 17-04
08/28/2017
Resource | Policy Memos SNAP FY 2016 Payment Error Rate

The purpose of this memo is to inform you that USDA will not release a SNAP national payment error rate for FY 2016.

06/30/2017
Page updated: October 14, 2021