Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications.
This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.
This is the 2017 Edition of Overcoming the Unpaid Meal Challenge: Proven Strategies from Our Nation’s Schools. This best practice guide is designed to support state agencies and local program operators in their efforts to find workable solutions to the challenge of unpaid meal charges.
This question and answer memorandum is designed to provide an overview of policies related to unpaid meal charges and to address common questions FNS has received from state agencies, school food authorities, and local program operators.
The purpose of this memorandum is to strongly encourage local educational agencies to accept eligibility determinations from a transferring student’s former LEA to minimize disruptions in meal benefits for low-income students and avoid student debt resulting from unpaid meal charges.
There has been confusion about how unpaid meal charges must be handled when all collection efforts have been exhausted. To help address these situations, this memorandum clarifies the processes of designating delinquent debt that has been determined to be uncollectable as bad debt and obtaining assistance to offset bad debt losses.
The purpose of this memorandum is to address the need for school food authorities participating in the National School Lunch Program and School Breakfast Program to institute and clearly communicate a meal charge policy, which would include, if applicable, the availability of alternate meals.
The purpose of this memorandum is to provide regional offices and state agencies with information that can help them examine and revise client notices of denial and termination to improve SNAP customer service and program access.
A letter about the summary of state options to urge full consideration of food stamp policy options, which can improve customer service and streamline program administration.
The Agriculture, Rural Development, Food and Drug Administration, and Related Agencies Appropriations Act 2001 increases the maximum excess shelter expense deduction and allows sates to substitute their TANF vehicle rules for the food stamp vehicle rules where doing so would result in a lower attribution of resources to food stamp households.