FNS is targeting the areas of program operation listed, for state SNAP Agency Management Evaluations for the upcoming fiscal year. State SNAP agencies are required to conduct MEs for the target areas in the upcoming fiscal year.
Each fiscal year, state SNAP agencies must conduct management evaluations in certain project areas within the state. States must schedule and complete these ME reviews and the areas of program operation targeted for the fiscal year by FNS. However, the COVID-19 public health emergency has disrupted state ME activities.
Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers