Resource | Policy Memos | FNS-GD-2020-0007
Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update
Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers
02/06/2020
Resource | Policy Memos | FNS-GD-2013-0068
Under Secretary Summary of State Options
A letter about the summary of state options to urge full consideration of food stamp policy options, which can improve customer service and streamline program administration.
07/03/2002