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Resource | Webinars/Videos Demystifying the USDA Foods Complaints Process Part 3: Results and Resolution

This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.

09/28/2017
Resource | Webinars/Videos New Horizons in Reporting and Resolving USDA Food Issues in FDPIR

In this webinar focused on the Food Distribution Program on Indian Reservations (FDPIR), Tony Wilkins and Matthew Martin from the USDA Food and Nutrition Service, Food Distribution Division, discuss warehousing, explain the USDA Foods feedback process, and provide instructions on how to formally enter a complaint into the Web-Based Supply Chain Management System (WBSCM).

04/06/2017
Resource | Webinars/Videos Demystifying USDA Foods Complaints Part 2: The Saga Continues

In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.

01/26/2017
Resource | Policy Memos | FNS-GD-2016-0094 Offer Versus Serve and Family Style Meals in the Child and Adult Care Food Program

This memorandum outlines the use of offer versus serve in the adult day care and at-risk afterschool settings in the Child and Adult Care Food Program and the use of family style meals in the CACFP.

CACFP05-2017
12/09/2016
Resource | Webinars/Videos Applying the USDA Foods Complaint Process

Andre Orange and Tony Wilkins of the FNS Food Distribution Division share real-life examples of USDA Foods complaints as they provide helpful tips on how to handle and prevent these scenarios.

01/07/2016
Resource | Webinars/Videos Demystifying the USDA Foods Complaint Process Part One

This is Part One of a three-part webinar series that explains the USDA Foods Complaint Process. In this Dec. 11, 2015, webinar, Andre Orange and Tony Wilkins of the Food Distribution Division provide an overview of the USDA Foods complaint process.

12/11/2015
Resource | Policy Memos | FNS-GD-2015-0016 Q&As Regarding the Use of SAE Funds and SA Funds for Farm to School Related Expenses

This memorandum and attached Q&As clarify and highlight the use of state administrative expense funds, both as initially allocated and when reallocated, and state administrative funds for state-level coordination of farm to school activities related to the administration of the child nutrition programs.

SP28-2015
03/13/2015
Resource | Policy Memos | FNS-GD-2014-0014 New Q&As Related to the Certification of Compliance with Meal Requirements for the NSLP

Attached are revised Questions and Answers related to the final rule entitled, Certification of Compliance with Meal Requirements for the National School Lunch Program under the Healthy, Hunger-Free Kids Act of 2010.

SP26-2014
03/14/2014
Resource | Policy Memos | FNS-GD-2013-0030 Enhancing the School Food Safety Program FAQs

This memorandum and its attachment supersede SP-37-2011, Child Nutrition 2010: Enhancing the School Food Safety Program. Attached are questions and answers regarding the school food safety requirements for schools participating in FNS child nutrition programs.

SP37-2013
04/26/2013
Resource | Policy Memos | FNS-GD-2011-0063 Guidance on Paid Lunch Equity and Revenue from Nonprogram Foods

This memorandum provides updated questions and answers to the Child Nutrition Reauthorization 2010 implementation memorandum SP 39-2011, Guidance on Paid Lunch Equity and Revenue from Nonprogram Foods.

SP39-2011
10/24/2011
Page updated: October 14, 2021