Skip to main content
U.S. flag

An official website of the United States government

Resource | Webinars/Videos Demystifying the USDA Foods Complaints Process Part 3: Results and Resolution

This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.

09/28/2017
Resource | Webinars/Videos New Horizons in Reporting and Resolving USDA Food Issues in FDPIR

In this webinar focused on the Food Distribution Program on Indian Reservations (FDPIR), Tony Wilkins and Matthew Martin from the USDA Food and Nutrition Service, Food Distribution Division, discuss warehousing, explain the USDA Foods feedback process, and provide instructions on how to formally enter a complaint into the Web-Based Supply Chain Management System (WBSCM).

04/06/2017
Resource | Webinars/Videos Demystifying USDA Foods Complaints Part 2: The Saga Continues

In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.

01/26/2017
Resource | Policy Memos | FNS-GD-2016-0101 Clarification on Characteristics of Broad-Based Categorical Eligibility Programs Memo

FNS is issuing this memorandum in an effort to clarify the characteristics of BBCE programs and the actions states must take to ensure compliance with statutory and regulatory requirements.

12/27/2016
Resource | Webinars/Videos Applying the USDA Foods Complaint Process

Andre Orange and Tony Wilkins of the FNS Food Distribution Division share real-life examples of USDA Foods complaints as they provide helpful tips on how to handle and prevent these scenarios.

01/07/2016
Resource | Webinars/Videos Demystifying the USDA Foods Complaint Process Part One

This is Part One of a three-part webinar series that explains the USDA Foods Complaint Process. In this Dec. 11, 2015, webinar, Andre Orange and Tony Wilkins of the Food Distribution Division provide an overview of the USDA Foods complaint process.

12/11/2015
Resource | Policy Memos | FNS-GD-2009-0078 Categorical Eligibility Questions and Answers

Attached are questions and answers from Nov. 20, 2009,  Dec. 15, 2009 and Jan. 26, 2010 on the implementation of categorical eligibility and the reporting requirements for categorically eligible households. These questions are in response to inquiries from the states.

11/20/2009
Resource | Policy Memos | FNS-GD-2009-0030 Implementing a Mini–Simplified Food Stamp Program to Replace Food Stamp Work Requirements with TANF Work Requirements

Attached for immediate distribution to your respective state agencies are questions and answers on implementing a mini–Simplified Food Stamp Program to replace Food Stamp Program work requirements with those under the Temporary Assistance for Needy Families program.

04/09/2009
Resource | Policy Memos | FNS-GD-1999-0013 Letter to Regions on Categorical Eligibility

This memo clarifies that any time all members of a household receive benefits under a program for needy families funded primarily through Temporary Assistance for Needy Families, whether cash or other benefits such as services, the TANF resource rules apply and thus an income eligible working family can both own a car and obtain food stamps.

07/14/1999
Page updated: October 14, 2021