Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers
On Oct. 6, 2017, we issued a memo regarding SNAP applicants and households who are sending certification materials to the USDA instead of the appropriate SNAP state agency for processing.
FNS has recently been reviewing its SNAP waiver processes and procedures. This memo serves to notify SNAP state agencies that FNS is no longer approving new interest income verification waivers or extending existing waivers.
Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications.
This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.
FNS is issuing this memorandum in fulfillment of the commitment made in the preamble of the SNAP: Eligibility, Certification, and Employment and Training Provisions of the Food, Conservation, and Energy Act of 2008 final rule to provide additional guidance for state agencies on how to carry out the exclusion of certain military combat-related pay from income for purposes of SNAP eligibility determinations.
FNS offered state agencies the opportunity to test whether using Quarterly Wage Report data was sufficiently accurate to verify and project earned income in certain SNAP cases. Two state agencies, Texas and Utah, agreed to participate and run projects that ran through 2014 and 2015.
The purpose of this memorandum is to provide regional offices and state agencies with information that can help them examine and revise client notices of denial and termination to improve SNAP customer service and program access.
This policy applies to all TANF-funded subsidized employment paid to SNAP clients or applicants in the form of wages, regardless of the source of TANF funding, including but not limited to funds available to states and Indian tribes through the Emergency Contingency Fund for state TANF programs.
A recently enacted law changes the treatment of the $25 supplemental weekly Unemployment Compensation payment authorized by the American Recovery and Reinvestment Act of 2OO9 (ARRA) authorized.