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FNS Contacts

FNS Contacts

Use the search filters at the left to find specific program, tribal, state/territory or regional contacts.

Program Name
Food Assistance
Iowa EBT Card
State Applications
State EBT Information
Additional Information
Replacement of Stolen Benefits

Statutory authority to replace stolen benefits expired on Dec. 20, 2024, thus SNAP benefits stolen on or after Dec. 21, 2024, are not eligible for replacement using federal funds.

Contact your state agency to report stolen SNAP benefits.

Households that previously notified the state will receive a letter, and have 30 days to file a retroactive claim. Other households will have 30 days after the state publishes information about the replacement of stolen benefits process to file a retroactive claim. Report theft within 10 calendar days of discovering and submit a claim form within 10 more calendar days. Report theft by phone, email, mail, fax, or in-person at local offices. Submit claims by mail, fax, email, or in-person at local offices. The state has 10 calendar days after date of theft report, or date of claim submission (whichever is later) to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 calendar days after date of report of loss or date of claim submission (whichever is later). You must replace your card.

FNS Regional Office Contact Information Midwest Regional Office (MWRO)
77 West Jackson Blvd
20th Floor
Chicago, IL 60604-3507
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Agency staff should use this form to request changes to the information displayed.
Address

400 E. 14th St.
Des Moines, IA 50319-0146
United States

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General Contact Information
Phone 515-281-4757 (phone)
fax 515-242-5988 (fax)
Program Contacts
Kala Shipley
Chief
FNS Regional Office Contact Information Midwest Regional Office (MWRO)
77 West Jackson Blvd
20th Floor
Chicago, IL 60604-3507
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Agency staff should use this form to request changes to the information displayed.
Address

1305 E. Walnut St.
Hoover/ACFS/5th Floor
Des Moines, IA 50319
United States

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General Contact Information
Phone 1-800-972-2017 (phone)
Program Contacts
Leslie Van Der Molen
Program Manager
Check Icon Commodity Supplemental Food Program
Check Icon The Emergency Food Assistance Program
FNS Regional Office Contact Information Midwest Regional Office (MWRO)
77 West Jackson Blvd
20th Floor
Chicago, IL 60604-3507
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Agency staff should use this form to request changes to the information displayed.
Department Special Nutrition Programs
Address

1834 Kongens Gade
St. Thomas, VI 00802
United States

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General Contact Information
Phone 340-774-0100 ext. 2811 (phone)
Program Contacts
Belinda Sanderson
State Director
Phone Icon 340-774-0100 ext. 2811
Correy Lettersome
Federal Commodity Officer
Check Icon The Emergency Food Assistance Program
Phone Icon 340-774-0100 ext. 2818
Additional Information

If you need proof of enrollment or an eligibility letter for the National School Lunch Program, please contact your child’s school district directly.

FNS Regional Office Contact Information Northeast Regional Office (NERO)
10 Causeway St.
Room 501
Boston, MA 02222-1069
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Agency staff should use this form to request changes to the information displayed.
Program Name
Supplemental Nutrition Assistance Program (SNAP)
Virgin Islands EBT Card
State Applications
State EBT Information
Additional Information
Replacement of Stolen Benefits

Statutory authority to replace stolen benefits expired on Dec. 20, 2024, thus SNAP benefits stolen on or after Dec. 21, 2024, are not eligible for replacement using federal funds.

Contact your state agency to report stolen SNAP benefits.

Households have 90 calendar days after the state has started their plan (Sept. 23, 2024) to submit a retroactive claim. Submit regular claims within 60 calendar days of discovering theft. Submit claims by mail, phone, email, drop-box, or in-person at local offices. The state has 10 calendar days to validate the claim.

Benefit Availability: Benefits for approved claims are issued within 10 calendar days after date of claim submission. You must replace your card.

FNS Regional Office Contact Information Northeast Regional Office (NERO)
10 Causeway St.
Room 501
Boston, MA 02222-1069
Map Google Maps
Agency staff should use this form to request changes to the information displayed.
Page updated: June 14, 2023