In 2001, the Food and Nutrition Service awarded $3.7 million in grants to 14 organizations in 11 states to improve Food Stamp Program access through partnerships and new technology. These projects generally aimed to improve access among the elderly, immigrants, the working poor, and other hard-to-reach groups. The projects used a variety of approaches, including targeted advertising campaigns through community media outlets, informational web sites, computer-assisted pre-screening for eligibility, and direct application assistance.

This report describes how the Direction Card system works; the process undertaken by ODJFS and its EBT vendor to design, develop, and test the system; the implementation process and experiences; and the cost of system design, development, and implementation. Volume 2 of this report compares the ongoing administrative costs of system operations and system levels of benefit loss and diversion with those of on-line EBT systems and the Dayton pilot.