This study examines the use of robotic process automation technologies by three state agencies—Georgia, New Mexico, and Connecticut—to administer SNAP.
The physical presence waiver, issued under the Families First Coronavirus Response Act of 2020, allowed WIC state and local agencies to remotely certify participants into WIC during the COVID-19 pandemic. This report summarizes data collected from surveys of WIC state and local agencies about the use of the physical presence waiver and the impact it had on WIC services.
Under the Families First Coronavirus Response Act of 2020, the USDA FNS issued certain programmatic waivers to state agencies to support continued access to WIC services and provide flexibilities to some administrative requirements. This brief report summarizes findings about the use and impact of these waivers from surveys of WIC state and local agencies.
The report is based on a telephone survey of all states with SLEB agreements and case studies of 6 states with noteworthy levels of SLEB agreement-generated activity.