This report describes how the Direction Card system works; the process undertaken by ODJFS and its EBT vendor to design, develop, and test the system; the implementation process and experiences; and the cost of system design, development, and implementation. Volume 2 of this report compares the ongoing administrative costs of system operations and system levels of benefit loss and diversion with those of on-line EBT systems and the Dayton pilot.

The report assesses the existing commercial infrastructure of on-line Electronic Benefits Transfer (EBT) in the context of multi-state, multi-program EBT. The findings are based on interviews of respondents involved with the EFT commercial infrastructure.

The Maryland demonstration was the first statewide roll-out of an electronic benefit transfer (EBT) system involving multiple programs on a single card. The goal was to confirm that a large- scale, multi-program EBT system is technically feasible and determine whether such a system can achieve cost-neutrality government-wide while maintaining high quality service for recipients. The test involved food stamps plus five cash-benefit programs: Aid to Families with Dependent Children (AFDC), Bonus Child Support for AFDC Recipients, Disability Assistance Loan Program, Non-Public Assistance Child Support, and Public Assistance for Adults. All parts of Maryland, both urban and rural, were converted to EBT.

The objectives of the demonstration were to determine the technological feasibility of offline EBT; whether it would be accepted by stakeholder groups; and whether it would be cost-effective.