The purpose of this study is to evaluate the effectiveness of state agencies current peer group systems, and to provide guidance to state agencies on how to evaluate and update their systems. Specifically, it uses empirical analysis to identify one or more effective models for establishing vendor peer groups that could apply to most state agencies.

This report assesses that pilot and includes a qualitative evaluation of the vendor and ITO experiences and an assessment of pilot costs.

This report uses statistical modeling techniques to assess the relationship between direct certification performance and specific State practices, seeking best practices and providing recommendations for States to use when developing their Continuous Improvement Plans.