On-time approval and delivery of accurate Supplemental Nutrition Assistance Program (SNAP) benefits are priorities for the U.S. Department of Agriculture’s Food and Nutrition Service (FNS). This document supplements the Keys to Payment Accuracy and Keys to Application Processing Timeliness guides by highlighting strategies and considerations for state agencies to ensure they meet program requirements for both priorities.
State agencies must prioritize both payment accuracy and application processing timeliness, and they can do so by focusing on continuous improvement of both and embedding these goals throughout the state agency. When state agencies provide accurate and timely SNAP benefits, they help to ensure food security and maintain program integrity, all while performing good customer service.
This supplement to the keys provides several ways state agencies can prioritize balancing accuracy and timeliness through:
- Policy Options and Waivers
- Training
- Staffing and Workload Management
- Organizational Culture
- Data Systems and Technology