This memorandum clarifies that telephonic and virtual fair hearings and administrative disqualification hearings are allowed, reminds state agencies of related requirements, and recommends various best practices when conducting telephonic or virtual hearings. This memo rescinds and supersedes previous telephonic hearing guidance provided in FNS policy memos 82-14 and 83-05.

This memo expands on the Online Application Policy clarification memorandum issued Feb. 15, 2024, and clarifies existing policy relative to multiple online applications for the same household and telephonic signatures.

This memo seeks to clarify existing policy and flexibilities regarding the use of nonmerit personnel in the administration of the Supplemental Nutrition Assistance Program (SNAP).

This memo reiterates and clarifies existing online application policy for state agencies. 

This document provides authorized state agencies with a basic checklist for conducting investigations into complaints of prohibited discrimination involving the Supplemental Nutrition Assistance Program (SNAP). It is intended only to provide a working tool for state agencies participating in SNAP and authorized by FNCS to conduct first-line complaint processing.

The purpose of this memo is to reiterate the importance of state compliance with the Supplemental Nutrition Assistance Program regulations, Prisoner Verification System and Deceased Matching System.

FNS is issuing this memorandum on the use of Electronic Benefit Transfer transaction data as evidence of an intentional program violation.

On Oct. 6, 2017, we issued a memo regarding SNAP applicants and households who are sending certification materials to the USDA instead of the appropriate SNAP state agency for processing.

This toolkit is intended to clarify the SNAP recertification process, including by identifying ambiguous areas in the regulations and specified areas of state flexibility.

This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.