This memorandum clarifies that telephonic and virtual fair hearings and administrative disqualification hearings are allowed, reminds state agencies of related requirements, and recommends various best practices when conducting telephonic or virtual hearings. This memo rescinds and supersedes previous telephonic hearing guidance provided in FNS policy memos 82-14 and 83-05.
States are responsible for meeting federal SNAP requirements for timely processing of applications. This resource summarizes the valuable information contributed by participating states.
This document provides authorized state agencies with a basic checklist for conducting investigations into complaints of prohibited discrimination involving the Supplemental Nutrition Assistance Program (SNAP). It is intended only to provide a working tool for state agencies participating in SNAP and authorized by FNCS to conduct first-line complaint processing.