Many families rely on infant formula to feed their babies. Infant formula can provide important nutrients for your baby’s growth and development. Some FNS programs – including CACFP, SNAP, and WIC – provide access to formula to support healthy infant development. USDA is committed to ensuring that FNS program participants always have access to the formula they need.
FNS monitors complaints about USDA Foods and coordinates the resolution of potential health hazards with the FNS Office of Food Safety for states, Indian Tribal Organizations (ITOs), and recipient agencies participating in any of the food distribution programs.
In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.