GAO Report to Congressional Committees on Food Assistance: Financial Information on WIC Nutrition Services and Administrative Costs
To increase its understanding of the reasons for nonparticipation, the Food and Nutrition Service(FNS) of the U.S. Department of Agriculture (USDA) contracted with Mathematica Policy Research, Inc. (MPR) to conduct a study of nonparticipation by low-income working and elderly households, entitled Reaching the Working Poor and Poor Elderly. This report summarizes what was learned and offers recommendations for how a national survey of the reasons for nonparticipation in the FSP should be designed and fielded.
In this report, data from the NFSPS are used to address three important areas of interest to FNS that relate to the quality of FSP customer service: (1) the monetary and nonmonetary costs of participating, (2) client satisfaction with services provided, and (3) the accessibility of the FSP to eligible households.