FY 2024 SNAP Process Technology and Improvement Grant Awards

Award Summaries

• Maine Department of Health and Human Services (ME)– $605,950
  The Maine Department of Health and Human Services will integrate text and email messaging to send secure electronic notices, case updates, and reminders, and allow households to manage their EBT card using their online portal. This will enhance customer service.
• Larimer County Department of Human Services (CO) – $653,226
  The Larimer County Department of Human Services will launch a mobile office to improve SNAP access for underserved and hard-to-reach populations, especially underserved communities in rural areas. This will enhance customer service.
• Oklahoma Department of Human Services (OK) – $1,165,907
  The Oklahoma Department of Human Services will use Robotic Processing Automation (RPA) to automate data matches and assist caseworkers in documenting and clearing data discrepancies. This will improve internal workflows for caseworkers and improve customer service.
• Jefferson County Department of Social Services (NY) – $140,491
  The Jefferson County Department of Social Services will implement a virtual assistant to triage calls and answer questions, read rights and responsibilities to a client, and record their response. This will enhance customer service.
• Arkansas Department of Human Services (AR) – $874,076
  The Arkansas Department of Human Services will create an application status tracker and integrate text and email messaging for reminders and secure case updates. This will enhance customer service.
• Washington State Department of Social and Health Services (WA) – $597,748
  The Washington State Department of Social and Health Services will adapt their Optical Character Recognition (OCR) software and use RPA to automate data entry and process no-change periodic reports. This will improve internal workflows for caseworkers and improve customer service.
• Dallas County Health and Human Services (TX) – $398,371
  The Dallas County Health and Human Services will purchase a client management software to identify potentially SNAP-eligible individuals who participate in other assistance programs. This will enhance customer service and improve cross-program collaboration.
• Illinois Department of Human Services (IL) – $564,231
  The Illinois Department of Human Services will utilize an RPA to automate data entry tasks and process no-change mid-certification reports. This will improve internal workflows for caseworkers and improve customer service.