​This study examines the use of robotic process automation technologies by three state agencies—Georgia, New Mexico, and Connecticut—to administer SNAP.

The Federal Government fully funds SNAP benefits, but FNS and state agencies share administrative expenses, with each paying about 50 percent. State administrative costs per case varies widely by state. This study explores a number of factors, including state economic conditions, SNAP caseload characteristics, state SNAP policies, to try to explain the variation by state.

The study collected data on-site on food, labor, and other meal production costs for a five day period. A major goal was to test the feasibility of identifying meal production costs that were not charged to the SFA account (to obtain full costs) and directly allocating costs to different SFA activities.